Exceptional Outcomes

Our Services

Blended Contact Center Optimization

Exceptional Outcomes is the premier provider of both tools and services for setting up and optimizing blended contact centers. We can help you maximize agent productivity, increase right party engagement and improve call conversions. Our most popular service is our "Campaign Checkup", which is performed solely off a call center's dialer logs. It's fast, it involves almost no effort on a call center's part and we get paid nothing unless we find opportunities for improvement.

Business Analytics and Optimization

Exceptional Outcomes has the people, process and technologies to help you improve your decision making by maximizing the power and value of your own information and expertise.

Process Excellence

At Exceptional Outcomes, our Lean Six Sigma Master Black Belts will be the first to tell you that Lean and Six Sigma aren't always the answer. That's becuase we match the solution to the problem, not the other way around.

Our Story

Exceptional Outcomes is a consultancy specializing in solving complex business problems through operations research, predictive analytics, continuous improvement and customized software development. We deliver consulting, training and software applications to clients in both the private and public sectors. We are unique in our ability to customize the integration of several management disciplines to meet the specific requirements of our clients. Unlike other consulting firms that evangelize the “method” or “process-based thinking” instead of directly solving the problem at hand, we pride ourselves in meeting our customer’s needs using the best means for the job. We do this by leveraging our extensive experience across various disciplines and calling on our extensive, virtually connected network of contributing subject matter experts when necessary. Most of our engagements result in delivering customized decision support systems so that our customers may continue to derive and optimize strategies long after the consulting engagement is over. Whether virtual or on-site, we can provide you the operations management support you need to take your company to the next level.

Our Management Team

Our company is made up of an extensive, virtually connected network of contributing subject matter experts. Here are the folks who connect all the dots.

Russ Sacks

Managing Director

Shannon Orlando

Director of Business Development

Heather Sacks

Director of Business Services

Happy Customers

We have our fair share of happy clients and we give them every right to be. Our engagements average $1.9M in revenue uplift or hard cost savings.

Dwayne Keller

EVP and General Manager, Medical Reimbursements of America

"Russ Sacks and his team are on the forefront of predictive modelling that drives significant cash lift and cash flow acceleration."

Lisa Willett

Director of Finance, Healthways International

"Exceptional Outcomes is a proven leader in the field of call center optimization and their delivered results are nothing short of extraordinary."

Chris Davis

Chief Technology Officer, Corporate Creations

"I can't say enough about the great work Exceptional Outcomes delivers to their clients. Their solutions are elegant if not brilliant and they are with your every step of the implementation. They take a lot of pride in their work and it shows."