Blended Contact Center Optimization
Exceptional Outcomes is the premier provider of both tools and services for setting up and optimizing blended contact centers. We can help you maximize agent productivity, increase right party engagement and improve call conversions. Our most popular service is our “Campaign Checkup”, which is performed solely off a call center’s dialer logs. It’s fast, it involves almost no effort on a call center’s part and we get paid nothing unless we find opportunities for improvement.
Business Analytics and Optimization
Exceptional Outcomes has the people, process and technologies to help you improve your decision making by maximizing the power and value of your own information and expertise.
At Exceptional Outcomes, our Lean Six Sigma Master Black Belts will be the first to tell you that Lean and Six Sigma aren’t always the answer. That’s becuase we match the solution to the problem, not the other way around.