Our Services

Blended Contact Center Optimization

Exceptional Outcomes is the premier provider of both tools and services for setting up and optimizing blended contact centers. We can help you maximize agent productivity, increase right party engagement and improve call conversions. Our most popular service is our "Campaign Checkup", which is performed solely off a call center's dialer logs. It's fast, it involves almost no effort on a call center's part and we get paid nothing unless we find opportunities for improvement.

Analytics for Investor Awareness

Exceptional Outcomes is at the forefront of modeling the impacts of Social Media and Behavioral Finance on equity trading. We don't build our state of the art programs just for giggles. We are focused on delivering a portfolio of products and services designed to improve the bottom line of both institutional investors and investor awareness companies.

Business Analytics and Optimization

Exceptional Outcomes has the people, process and technologies to help you improve your decision making by maximizing the power and value of your own information and expertise.

Process Excellence

At Exceptional Outcomes, our Lean Six Sigma Master Black Belts will be the first to tell you that Lean and Six Sigma aren't always the answer. That's becuase we match the solution to the problem, not the other way around.

Our Story

Our Story

Exceptional Outcomes is a consultancy specializing in solving complex business problems through operations research, predictive analytics, continuous improvement and customized software development. We deliver consulting, training and software applications to clients in both the private and public sectors. We are unique in our ability to customize the integration of several management disciplines to meet the specific requirements of our clients. Unlike other consulting firms that evangelize the “method” or “process-based thinking” instead of directly solving the problem at hand, we pride ourselves in meeting our customer’s needs using the best means for the job. We do this by leveraging our extensive experience across various disciplines and calling on our extensive, virtually connected network of contributing subject matter experts when necessary. Most of our engagements result in delivering customized decision support systems so that our customers may continue to derive and optimize strategies long after the consulting engagement is over. Whether virtual or on-site, we can provide you the operations management support you need to take your company to the next level.

Our Management Team

Our company is made up of an extensive, virtually connected network of contributing subject matter experts. Here are the folks who connect all the dots.
Russ Sacks
Russ Sacks
Managing Director
Shannon Orlando
Shannon Orlando
Director of Business Development
Heather Sacks
Heather Sacks
Director of Business Services

Happy Customers

We have our fair share of happy clients and we give them every right to be. Our engagements average $1.9M in revenue uplift or hard cost savings.

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