Exceptional Outcomes is the premier provider of both tools and services for setting up and optimizing blended contact centers. We can help you maximize agent productivity, increase right party engagement and improve call conversions. Our most popular service is our "Campaign Checkup", which is performed solely off a call center's dialer logs. It's fast, it involves almost no effort on a call center's part and we get paid nothing unless we find opportunities for improvement.
Exceptional Outcomes has the people, process and technologies to help you improve your decision making by maximizing the power and value of your own information and expertise.
At Exceptional Outcomes, our Lean Six Sigma Master Black Belts will be the first to tell you that Lean and Six Sigma aren't always the answer. That's becuase we match the solution to the problem, not the other way around.
"Russ Sacks and his team are on the forefront of predictive modelling that drives significant cash lift and cash flow acceleration."
"Exceptional Outcomes is a proven leader in the field of call center optimization and their delivered results are nothing short of extraordinary."
"I can't say enough about the great work Exceptional Outcomes delivers to their clients. Their solutions are elegant if not brilliant and they are with your every step of the implementation. They take a lot of pride in their work and it shows."